Emerald Club Service Representative

4 days ago


Richmond, Virginia, United States Enterprise Mobility Inc Full time
Job Title: Emerald Club Service Specialist

Enterprise Mobility Inc is seeking a highly skilled and customer-focused Emerald Club Service Specialist to join our team. As an Emerald Club Service Specialist, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Welcome Emerald Club members and provide personalized service to ensure a seamless experience.
  • Provide information and assistance to members in a professional and courteous manner.
  • Review daily game plans and reservation manifests to ensure proper vehicle supply and meet Emerald Club requirements.
  • Work collaboratively with drivers, service agents, and managers to ensure efficient service delivery.
  • Facilitate change of equipment (COE) vehicles or additional equipment to meet customer needs.
  • Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD).
  • Understand and utilize radio communication codes in a professional manner.
  • Keep the aisle area organized and clean for ease of access and appearance of the facility.
  • Direct customers to the exit booth, provide local directions, maps, and return directions as needed.
Requirements:
  • Must be at least 18 years old.
  • Must have a minimum of 6 months of customer service experience in a fast-paced environment.
  • Must have reliable transportation to and from work.
  • Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
Benefits:
  • Paid Time Off, starting with 12 days off your first year.
  • Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
  • Employee discounts on car rentals, car purchases, and much more.
  • 401(k) retirement plan with company match and profit sharing.
Work Schedule:

Sunday, Thursday, Friday, Saturday: 11am - 9:30pm.

Enterprise Mobility Inc is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and job applicants.



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