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Emerald Club Service Representative

2 months ago

Richmond Heights, Virginia, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Emerald Club Service Specialist to provide exceptional customer service and support to our valued members. As a key member of our team, you will be responsible for delivering a superior service experience, ensuring member satisfaction, and driving business growth.

Key Responsibilities
  • Welcome Emerald Club members in a professional and courteous manner, making them feel valued and welcome.
  • Provide information and assistance to members, resolving any concerns or issues in a timely and efficient manner.
  • Review daily game plans to ensure effective service delivery and review reservation manifests for special requests.
  • Work collaboratively with drivers, service agents, return agents, and managers to ensure proper vehicle supply and maintain a clean, low-mileage fleet mix that meets Emerald Club requirements.
  • Complete vehicle inspections in accordance with priority guidelines and ensure accurate completion of vehicle hangtags.
  • Facilitate change of equipment (COE) vehicles or additional equipment to meet customer needs.
  • Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all levels of service (LOS).
  • Utilize radio communication codes in a professional manner and maintain a clean and organized aisle area.
  • Direct customers to the exit booth, provide local directions, maps, and return directions as needed, and offer assistance with luggage as needed.
Requirements
  • Must be at least 18 years old.
  • Must have a minimum of 6 months of customer service experience in a fast-paced environment.
  • Must have reliable transportation to and from work.
  • Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points).
  • No drug or alcohol-related convictions on driving record in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
  • Must be able to work the following schedule: Sunday, Thursday, Friday, Saturday: 11am - 9:30pm.