Club Operations Manager
1 week ago
We are seeking a highly motivated and experienced General Manager to lead our fitness club team. As a key member of our management team, you will be responsible for driving operational excellence, delivering exceptional customer service, and fostering a positive and inclusive club environment.
Key Responsibilities- Recruit, train, and develop a high-performing team to deliver outstanding member experiences.
- Provide visionary leadership, setting clear objectives and delegating responsibilities to ensure seamless club operations.
- Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
- Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams.
- Manage budgets effectively, controlling expenses and maximizing profitability while adhering to company policies and procedures.
- Implement safety protocols and procedures to ensure the well-being of members and staff.
- Build relationships within the local community, representing the gym at events and implementing outreach initiatives to attract new members.
- Develop and execute retention strategies, such as member engagement programs, events, and incentives.
- 3-5+ years of management experience in the retail/hospitality/fitness industry, with a proven track record of success.
- 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
- Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.
- Ability to create a high-performance culture through people development, innovation, and collaboration within your team.
- Excellent communication, interpersonal, and customer service skills.
- CPR/AED certification (or willingness to obtain).
- Bachelor's degree in Business Administration, Sports Management, or a related field.
- Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
- Familiarity with sales techniques and strategies.
- Active involvement in the fitness community through professional associations or networking events.
24 Hour Fitness offers a comprehensive benefits package, including health coverage, company-paid benefits, and a 401k savings and investment plan. All team members and their eligible dependents receive a complimentary membership.
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