Customer Service Representative

4 weeks ago


Jacksonville, Florida, United States Triad Financial Service Inc. Full time
Job Summary

Triad Financial Services, Inc. is seeking a highly skilled Bilingual Originations Customer Care Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Assist customers with routine and complex issues via phone, email, and chat
  • Research and resolve customer complaints and concerns
  • Collaborate with loan officers, closers, and underwriters to ensure seamless customer experience
  • Meet and exceed performance metrics and quality service standards
  • Stay up-to-date with company policies, procedures, and product offerings

Requirements
  • 1-2 years of customer service experience in the finance/mortgage industry
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Bilingual (Spanish) language skills
  • High school diploma or equivalent required

What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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