Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a Customer Service Representative to join our team at Resource MFG. As a Customer Service Representative, you will be responsible for managing large amounts of incoming phone calls, identifying and assessing customers' needs to achieve satisfaction, and keeping records of customer interactions.
Key Responsibilities:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts, and file documents
- Process orders using Microsoft-Word, Excel, Outlook, etc.
Requirements:
- One year of related experience
- Proficiency working on a computer
- Personable and attentive
- Strong verbal communicator
- Clerical or Data Entry Experience
- Ability to Multi-Task and work in a fast-paced, call center environment
Benefits:
- Full Medical Insurance
- Dental and Vision Insurance
- Full time work
- 5 Sick Days
- $100 Referral bonus
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