Customer Service Representative

7 days ago

Jacksonville, Florida, United States IAA Full time

About the Role:

IAA Holdings, LLC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide customer support services through various channels, including phone, email, and in-person interactions.
  • Process orders and assignments, entering data into our internal computer systems.
  • Reference pricing and delivery information to ensure accurate and timely responses to customer inquiries.
  • Respond to customer questions, inquiries, and requests in a professional and courteous manner.
  • Set up new and maintain existing records, performing word processing assignments, filing, and related clerical duties.
  • Process paperwork in preparation for auction day, securing necessary approvals.
  • Assist with other duties around the office to help support the team.

Requirements:

  • Ability to communicate comfortably with customers, both in person and over the phone.
  • A positive attitude and willingness to assist your peers.
  • Digital literacy and proficiency in using computer systems.
  • Strong time management skills and ability to work independently.
  • Professional and clean appearance, with a strong emphasis on customer service.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About IAA Holdings, LLC:

IAA Holdings, LLC is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. We leverage leading-edge technology and focus on innovation to facilitate the marketing and sale of total-loss, damaged, and low-value vehicles. Our unique platform serves a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

Benefits:

We offer a comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations. We are an equal opportunity employer and welcome applications from diverse candidates.

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