Member Workflow Specialist

3 days ago

Oklahoma City, Oklahoma, United States Gainwell Technologies LLC Full time
Role Summary

We are seeking a highly skilled Member Workflow Specialist to join our team at Gainwell Technologies LLC. As a key member of our operations team, you will play a critical role in assisting members with Medicaid services through our member portal.

Key Responsibilities
  • Provide technical support to members navigating the online application process, including user/password resets.
  • Enter data received from members to determine eligibility and assist with questions regarding their qualifications.
  • Develop a deep understanding of our client's business and apply knowledge to support efficient procedures and adherence to service level agreements.
  • Interpret, audit, and reconcile reports for accuracy or completeness, preparing and maintaining standard reports for management and clients.
  • Handle company confidential data according to policy and guidelines, adhering to existing security policies and procedures.
  • Assist with members walking into the agency as needed.
Requirements
  • Outstanding customer service skills, with a call center background a plus.
  • Ability to multitask and work with multiple computer applications.
  • Good internet service is required for all positions.
  • Experience working with client company products and/or services.
  • Bilingual a plus.
What We Offer
  • On-site training at Oklahoma City, OK.
  • Hybrid work arrangement after training.

The pay range for this position is $28, $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. We offer a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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