Workflow Eligibility Support Specialist
3 days ago
Gainwell Technologies is seeking a skilled Workflow Eligibility Support Specialist to join our team. As a key member of our team, you will play a vital role in assisting members with Medicaid services through our member portal.
Your Responsibilities
- Provide friendly and general technical support to callers as they navigate through the online application and assist with user/password resets.
- Enter data sent in by members to assist in determining eligibility and assist members calling with questions regarding their qualifications.
- Develop an understanding of our client's business and apply knowledge to support efficient procedures and adherence to service level agreements.
- Contribute to problem identification and resolution, interpreting, auditing, and reconciling reports for accuracy or completeness.
- Handle company confidential data according to policy and guidelines, adhering to existing security policies and procedures.
Requirements
- Outstanding customer service with a call center background a plus.
- Ability to multitask and work with multiple computer applications.
- Good internet service is required for all positions.
- Experience working with client company products and/or services.
- Bilingual a plus.
What You Can Expect
- On-site training at Oklahoma City, OK.
- Hybrid work arrangement after training.
Gainwell Technologies offers a competitive salary range of $28,500.00 - $40,700.00 per year, with opportunities for growth and development in a company that values work flexibility, learning, and career development. Our generous, flexible vacation policy, a 401(k) match, and educational assistance make us an attractive employer. Join us in building a career that makes a difference
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Workflow Eligibility Support Specialist
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