IT Support Specialist

2 days ago


New York, New York, United States AV Staffing Solutions Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team at AV Staffing Solutions. This role is responsible for providing technical support and assistance to clients, troubleshooting computer hardware and software issues, and implementing effective solutions.

Responsibilities:
  • Respond to client queries via phone, email, or in-person
  • Diagnose and resolve computer hardware and software problems
  • Implement software diagnostic tools and physically inspect hardware systems
  • Provide remote access support and troubleshoot complex issues
  • Collaborate with the team to ensure seamless service delivery
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2-3 years of experience as a Help Desk Specialist and IT Technician
  • Advanced knowledge of computer hardware systems and software applications
  • Excellent analytical and diagnostic skills
  • High-level written and oral communication skills
  • Able to work collaboratively in a small team environment
Benefits:
  • Generous PTO policy
  • Comprehensive health insurance
  • 100% commuting cost covered

The estimated salary for this position is $65,000 - $75,000 per annum, commensurate with experience.



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