IT Support Specialist

3 days ago


New York, New York, United States Mindlance Full time

Job Title: IT Support Specialist

About the Job:

We are seeking an experienced IT Support Specialist to join our team at Mindlance. This is a unique opportunity for a skilled technical professional to provide top-notch support to our clients in the NYC Office.

Responsibilities:

  • Monitor and maintain the local technical environment to ensure proper functioning.
  • Work with client agencies to ensure timely incident reporting and service request entry through ITSM Service Now.
  • Collaborate with ITS teams to resolve issues and provide training to end-users.
  • Provide basic 'how to' instruction to users for common desktop functionality/software issues.
  • Respond to all incoming help calls as they are received.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 5+ years of experience in IT Support.
  • Proficiency in technical support of video conferencing equipment.
  • Strong communication and problem-solving skills.

Benefits:

  • $85,000 - $100,000 per year salary.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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