IT Support Specialist
3 days ago
Job Title: IT Support Specialist
About the Job:
We are seeking an experienced IT Support Specialist to join our team at Mindlance. This is a unique opportunity for a skilled technical professional to provide top-notch support to our clients in the NYC Office.
Responsibilities:
- Monitor and maintain the local technical environment to ensure proper functioning.
- Work with client agencies to ensure timely incident reporting and service request entry through ITSM Service Now.
- Collaborate with ITS teams to resolve issues and provide training to end-users.
- Provide basic 'how to' instruction to users for common desktop functionality/software issues.
- Respond to all incoming help calls as they are received.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 5+ years of experience in IT Support.
- Proficiency in technical support of video conferencing equipment.
- Strong communication and problem-solving skills.
Benefits:
- $85,000 - $100,000 per year salary.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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