IT Support Specialist
3 weeks ago
**Job Overview**
A career as an IT Support Specialist with Alice and Olivia offers the opportunity to contribute to the smooth operation of our technical environment. As a key member of our global team, you'll gain valuable experience and be part of our success.
**About the Role**
We're seeking a highly motivated IT Support Specialist to provide first-level technical support to employees and retail staff for basic IT issues. This role involves logging and managing incidents and requests in the ticketing system, escalating unresolved technical issues to senior support team members, and assisting with the setup and installation of computer systems, networking equipment, printers, and mobile devices.
**Responsibilities**
- Provide first-level technical support to employees and retail staff for basic IT issues.
- Log and manage incidents and requests in the ticketing system.
- Escala unresolved technical issues to senior support team members.
- Assist with the setup and installation of computer systems, networking equipment, printers, and mobile devices.
**Requirements**
- Bachelor's degree or equivalent in Computer Science or related field.
- 1-2 years of experience in desktop support or a similar technical support role.
- Certifications are not required but are a plus.
- Basic knowledge of computer hardware and software.
- Strong interest in IT and willingness to learn.
**Estimated Salary:** $65,000 - $75,000 per annum
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