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Sales Support Representative

2 months ago

Twin Falls, United States Ferguson Full time

About Ferguson

Ferguson is a leading value-added distributor across residential, commercial, and industrial markets. With a portfolio of over 34,000 suppliers and a customer base of over one million, we deliver local expertise, innovative solutions, and a wide range of products to meet the needs of our customers.

Job Summary

We are seeking a motivated and customer-focused Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in supporting our residential trade customer group, providing exceptional customer service, and assisting with sales functions.

Key Responsibilities

  • Assist with sales calls, addressing customer concerns, and providing product recommendations.
  • Provide hands-on assistance with customer transactions, including parts counter support and warehouse backup.
  • Present job quotes, provide accurate pricing and inventory information, and use CRM systems effectively.
  • Work collaboratively with Sales associates to deliver outstanding customer service.

Requirements

  • 0-2 years of sales experience preferred, with a willingness to learn and grow.
  • Plumbing industry or field experience is a plus.
  • Strong communication and customer service skills, with a passion for collaboration and relationship-building.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction and business results.

What We Offer

Ferguson is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development. Our benefits package includes medical, dental, and vision coverage, retirement savings, paid leave, and employee assistance programs.