BMW Service Representative

6 days ago


Fairfax, Virginia, United States Sonic Automotive Full time
Job Description

Become a part of our team at Sonic Automotive, one of the largest automotive retailers in the country.

Salary: $45,000 - $60,000 per year

The Service BDC Associate is responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles. This role delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.

Duties and Responsibilities:

  • Respond to internet inquiries with courtesy, accuracy and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate service appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms and other documentation on a timely basis.
  • Perform cashier duties as requested.

Qualifications:

  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work in call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies and procedures.


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