BMW Service Representative
6 days ago
Become a part of our team at Sonic Automotive, one of the largest automotive retailers in the country.
Salary: $45,000 - $60,000 per year
The Service BDC Associate is responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles. This role delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
Duties and Responsibilities:
- Respond to internet inquiries with courtesy, accuracy and professionalism.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate service appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms and other documentation on a timely basis.
- Perform cashier duties as requested.
Qualifications:
- Excellent verbal and written communication skills.
- Strong MS Office Suite computer skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to work in call center environment.
- Strong organizational and time management skills.
- Ability to read and comprehend rules, regulations, policies and procedures.
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