Retail Customer Service Representative

5 days ago


Fairfax, Virginia, United States Brilliant Earth Full time

About Us:

Brilliant Earth is a leading e-commerce jeweler dedicated to creating fine jewelry that is both beautiful and sustainable. We believe in empowering our customers to make informed purchasing decisions and are committed to transparency and fairness in all aspects of our business.

Role Overview:

This full-time Sales Associate position is located in our Fairfax, VA showroom and requires a strong focus on customer satisfaction, sales performance, and teamwork. We offer a dynamic work environment, opportunities for career growth, and a comprehensive benefits package.

Key Responsibilities:

  • Assist customers in finding their best jewelry match from our luxury product line.
  • Proactively manage and respond to a high-volume of leads and active customers to achieve sales targets.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements:

  • A passion for delivering exceptional customer service.
  • A drive to exceed sales targets and contribute to the growth of our business.
  • A keen eye for detail and excellent communication skills.


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