Citizen ID Program Coordinator

3 days ago


Oakland, California, United States Citizant Full time
Job Overview
Citizant is a leading provider of professional IT services to the U.S. government. We seek talented and committed individuals who align with our core values: Drive, Excellence, Reputation, Responsibility, and a Better Future.

We are seeking a Citizen ID Program Coordinator to join our team. In this role, you will be responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, including scheduling appointments, collecting required documents, and verifying applicant identities.

The ideal candidate will have experience with Microsoft Excel, excellent communication skills, and the ability to adapt to changing security procedures. A high school diploma or GED certification is required. This is a sedentary role that requires occasional standing and walking.

We offer competitive compensation and benefits, as well as opportunities for personal and professional development.

Salary Range: $46,200 - $58,100 per year.

Key Responsibilities:
  • Schedule appointments and service walk-ins for PIV card activations, enrollments, certificate updates, and PIN resets.
  • Answer phone calls/email inquiries related to PIV credentials and access control matters.
  • Collect and document personal information, biometric data, and other necessary details from applicants.
  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Maintain accurate records of the enrollment process and prepare spreadsheets tracking applicant status.

Requirements:
  • High School Diploma or GED certification.
  • Experience with Microsoft Excel.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.


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