Government ID Card Specialist

3 weeks ago


Oakland, California, United States Citizant Full time

Job Title: Government ID Card Specialist

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About Us:

Citizant is a leading provider of professional IT services to the U.S. government. Our mission is to deliver innovative solutions that address the nation's most pressing challenges.

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Responsibilities:

  • Schedule appointments and service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
  • Answer phone calls/email inquiries related to PIV credentials and access control matters.
  • Coordinate and conduct card enrollment process cards, including verification of applicants' identities and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Required Skills:

  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Experience with Microsoft Excel for data management, coordination, and reporting.

Benefits:

  • Average salary: $52,000 - $64,000 per year.
  • This position requires 50-75% of traveling domestically, with trips lasting for one week or longer.
  • Willing to travel within 1-5 days notice.
  • Must be able to obtain an American Express credit card for travel expenses.


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