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Customer Care Associate

2 months ago

Oakland, California, United States Sprudge Full time
Customer Service Representative at Sprudge

Sprudge, a prominent name in the coffee journalism sector, is on the lookout for a Customer Service Representative to enhance our dedicated team. With a commitment to delivering exceptional coffee-related content and support, we aim to provide our audience with the best experience possible. If you have a love for coffee and a knack for assisting others, we would love to hear from you.

Key Responsibilities:

  • Manage online order processing
  • Respond to customer inquiries through various communication channels
  • Ensure a well-organized and stocked workspace
  • Support retail operations in person
  • Oversee returns and reshipment processes
  • Leverage computer proficiency, particularly with G Suite, Magento, and Shipstation

We seek a meticulous individual who is adept with technology and possesses a strong dedication to customer service. If you are interested in becoming part of our team, please share your relevant experience and your enthusiasm for this position.

Note: All team members must comply with safety protocols.