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Technical Product Owner, Workplace Services SRE

1 month ago

Wayne, Pennsylvania, United States Vanguard Full time
Job Summary

We are seeking a Technical Product Owner to join our Workplace Services SRE team. As a key member of our team, you will be responsible for defining and executing reliability engineering strategy, working closely with stakeholders to ensure alignment with overall strategy, and managing dependencies with other teams.

Key Responsibilities
  • Develop and communicate the technical vision, OKRs, and roadmap for reliability engineering service, aligning with the Product Family and stakeholders.
  • Make decisions related to the design and continuous improvement of the technical solution for the product or service, effectively communicating them to the team.
  • Build and prioritize the product backlog based on business value, provide technical direction on implementation, and ensure team members understand the stories in the backlog and their business value.
  • Engage with customers and stakeholders regularly to gather feedback and refine the product roadmap and backlog as needed.
  • Raise and resolve dependencies and impediments with the support of the Scrum Master.
  • Communicate project status and issues regularly to stakeholders, including leaders and senior managers, and influence key decisions.
  • Conduct/participate in Agile ceremonies as needed, and mentor and coach the team in Agile practices as well as Product Owner mindset.
  • Oversee sub divisional SRE training and develop SRE community of practice.
  • Ensure quality and continuous improvement of team processes, practices, and deliverables.
Requirements
  • Deep understanding of reliability engineering practices and industry trends, specifically within Workplace and/or Endpoint Solutions.
  • Able to make delivery decisions at the team and product level, with input from Endpoint leadership.
  • In this role, you will have the opportunity to build expertise in Lakeside SysTrack.
  • Ability to develop and enhance scope of SRE offerings.
  • Understanding and knowledge of various internal roles (both business and technology) and how they interact with the product.
  • Ability to use design thinking techniques to ideate and collaborate with customers to design the product or service and ensure it meets their needs.
  • Strong network and ability to influence decisions within the business function.
  • Excellent communication skills with the ability to align the organization on complex technical decisions.
  • Strong problem-solving skills with the ability to manage and lead the team to push solutions and progress.
  • Strategic thinker capable of envisioning the future of the product.
  • Coaching and mentoring skills to support team members.
  • Passion to challenge the status quo, find new solutions, and embrace change.
  • Willingness to step outside of the comfort zone to learn and encourage teams to do the same.
  • Belief in a non-hierarchical culture of collaboration, transparency, safety, and trust.
  • Empowerment of others to fail, learn, and grow, with an experimental mindset to drive innovation.
  • Experience participating in teams in an Agile setting.
  • Experience in backlog prioritization and grooming, including technical priorities, writing stories, user testing, etc.
About Vanguard

Vanguard is a global market leader in investment management. We are committed to doing the right thing for our clients, crew, and communities. Our core purpose is to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

We believe in a non-hierarchical culture of collaboration, transparency, safety, and trust. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

We are a hybrid working company, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.