Associate Banker

1 week ago


Rowland Heights, California, United States East West Bank Full time

Overview

As a key member of the East West Bank team, you will play a vital role in delivering exceptional customer experiences across all touchpoints. Your primary responsibility will be to provide high-quality, personalized service to customers, helping them with their day-to-day financial needs and recommending products that meet their requirements.

Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Recommend and promote bank products and services to customers, ensuring they are aware of the latest offerings and benefits.
  • Collaborate with cross-functional teams to identify and address customer needs, ensuring seamless service delivery.
  • Stay up-to-date with industry trends and regulatory requirements, applying this knowledge to enhance customer experiences and drive business growth.
  • Develop and maintain strong relationships with customers, understanding their financial goals and objectives to provide tailored solutions.
  • Work closely with colleagues to achieve sales targets and drive business growth, ensuring a positive and productive work environment.

Qualifications

  • High school diploma or equivalent required; bachelor's degree preferred.
  • 1 year of recent customer service and cash handling experience.
  • 1 year of previous teller/new account experience in a banking institution preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in Microsoft Office applications, including Word and Excel.

Compensation

The base pay range for this position is USD $18.00/Hr. - USD $19.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location. East West Bank is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.


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