Food and Beverage Server

2 weeks ago


Kalamazoo, Michigan, United States Bell's Brewery Full time

JOB TITLE: Server

LOCATION: Eccentric Caf

REPORTS TO: FOH Manager

FLSA POSITION TYPE: Part-time, Hourly Non-Exempt

POSITION SUMMARY: As a Server, you will engage with patrons, providing exceptional service and showcasing your knowledge of our diverse beverage offerings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote and uphold the Safety Always culture of Bells Brewery.
  • Foster an inclusive environment that appreciates diversity and individuality.
  • Implement Inspired Hospitality service techniques.
  • Perform opening and closing tasks, including light cleaning duties.
  • Maintain a tidy and organized service area.
  • Participate in pre-shift briefings.
  • Ensure cleanliness and readiness of glassware.
  • Responsible service of alcohol, maintaining current TiPS certification.
  • Communicate effectively regarding customer needs and concerns.
  • Take and expedite food orders efficiently.
  • Possess comprehensive knowledge of menu items and preparation methods.
  • Restock service areas with necessary supplies.
  • Handle phone inquiries and direct calls appropriately.
  • Process transactions accurately, including cash handling.
  • Demonstrate extensive beer knowledge, including descriptions and pairings.
  • Understand employee discount policies and procedures.
  • Maintain a flexible schedule, including nights and weekends.
  • Additional responsibilities may be assigned as needed.

MANAGERIAL/LEADERSHIP RESPONSIBILITIES: None

QUALIFICATION REQUIREMENTS: Successful performance of this role requires the ability to meet essential duties satisfactorily.

MATERIALS/MACHINES/EQUIPMENT USED:

  • Electric glass washer
  • Cleaning supplies
  • POS system (Aloha)
  • Coffee and tea brewing equipment
  • Citrus juicer
  • Ice machine
  • Soda dispenser

IMPORTANT SKILLS AND ABILITIES:

  • Ability to address customer feedback regarding service and beverages.
  • Energetic and creative individual with strong ethical standards.
  • Well-organized, self-directed, and a collaborative team player.
  • Accountability and responsibility in all tasks.
  • Strong interpersonal and communication skills.
  • Efficient cash handling abilities.
  • Ability to prioritize tasks and manage multiple responsibilities.
  • Proactive and initiative-driven approach.
  • Problem-solving capabilities.
  • Attention to detail in all aspects of service.
  • Extensive knowledge of beer varieties and styles.

THE IDEAL CANDIDATE WILL POSSESS:

  • Openness to applicants without a high school diploma or GED.
  • Willingness to participate in the GED Tuition Program offered by Bells Brewery.
  • Must be at least 21 years of age.
  • Knowledge of food and craft beer.
  • Experience in a bar environment, including ID verification.
  • Experience in full-service dining.
  • Prior experience with cash handling.
  • Familiarity with POS systems (Aloha, etc.).
  • TiPS/Tam certification is a plus.

PHYSICAL REQUIREMENTS: To perform this job successfully, individuals must be able to meet essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

  • Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl, and climb.
  • Ability to frequently talk, hear, and smell.
  • Ability to lift up to 55 lbs.
  • Ability to carry a server tray with food and beverages.
  • Ability to frequently reach with hands and arms; use hands to handle objects and controls.
  • Vision abilities required include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT: The characteristics of the work environment described here are representative of those encountered while performing essential functions of this role.

  • Late nights and early mornings.
  • Fast-paced atmosphere.
  • Environment involving alcohol service.

Bells Brewery is an equal opportunity employer. We believe that diversity and individuality enhance our company. We are committed to fostering an inclusive environment where every employee can thrive.


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