Savannah Customer Service Expert

1 month ago


Savannah, Georgia, United States Mass Markets Full time
Customer Service Representative Job Description

At Mass Markets, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Handle Inbound and Outbound Contacts: Respond to customer inquiries in a timely, professional, and courteous manner.
  • Ensure First Call Resolution: Effectively resolve customer issues through problem-solving and efficient call handling.
  • Research and Resolve Issues: Investigate and resolve customer complaints, using available systems and resources as needed.
  • Collaborate with Other Departments: Work closely with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Accurate Documentation: Thoroughly document and process customer claims in our systems, ensuring accuracy and efficiency.

We're committed to providing our customers with an exceptional experience. If you're a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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