Customer Service Representative

2 weeks ago

Sacramento, California, United States Westin Sacramento Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Westin Sacramento. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities

  • Register and assign guests to hotel rooms, ensuring a smooth and efficient check-in process.
  • Establish methods of payment and verify credit, maintaining accurate records and adhering to hotel policies.
  • Respond to guest requests in a timely manner, providing solutions and resolving any issues that may arise.
  • Secure guests' valuables in the hotel safe or safe-deposit boxes, maintaining a high level of security and confidentiality.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits, to ensure accurate financial records.
  • Be aware of guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to our EarthView program, promoting environmental responsibility.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards to maintain a safe working environment.

Requirements

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends, and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.

About Us

Located near Sacramento's Land Park neighborhood, our upscale hotel offers an ideal location with serene surroundings. Enjoy access to a variety of popular area attractions, such as Old Sacramento, the Sacramento Zoo, and Sacramento City College. Whether here for work or play, retreat to our spacious hotel rooms and suites featuring luxurious bedding and bathrooms, and treat yourself to a delicious meal at our on-site seafood restaurant. You can also pamper yourself with a decadent treatment at our full-service, award-winning spa, and maintain your exercise routine at our 24-hour fitness center with cardio equipment and free weights. Before you leave, relax by the pool or the river while sipping a glass of wine from a local vineyard. Stylish event space is available for memorable events.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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