Customer Experience Representative

1 day ago


Kankakee, Illinois, United States Electron Beam Technologies, Inc. Full time
Job Description

Electron Beam Technologies, Inc. is seeking a highly skilled Production-Customer Service Associate to support our production and sales teams.

The estimated salary for this position is $50,000 - $60,000 per year, depending on experience.

  • Main Responsibilities:
  • • Provide exceptional customer service by responding to customer inquiries and resolving product and service issues.
  • • Maintain accurate records of customer interactions and update account information as needed.
  • • Assist with requisitions for items based on manufacturing needs and assist with month-end inventory and purchasing tasks.
Requirements

To be successful in this role, you will need:

  • • A minimum of two years' experience in customer service or data entry.
  • • Strong phone handling skills and active listening abilities.
  • • Proficiency in Excel and experience with ERP systems, such as Sage software.
  • • Excellent verbal and written communication skills.


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