Customer Advocacy Specialist

1 week ago


Kankakee, Illinois, United States IKO Industries Full time
Customer Advocacy Specialist

We are seeking a skilled Customer Advocacy Specialist to join our team at IKO Industries. In this role, you will be responsible for providing exceptional customer service and resolving warranty claims in a timely and professional manner.

Key Responsibilities:
  • Listen to customer concerns, analyze problems, and resolve issues in a timely manner
  • Evaluate warranty claims for payment or declination and enter them into our internal claim system
  • Process extended limited warranty applications and provide quality customer service
  • Develop a familiarity with all of IKO's residential roofing products and demonstrate the ability to de-escalate calls

Requirements: A minimum of 2 years of previous call center or customer service experience, excellent communication skills, and strong technical/troubleshooting abilities. Proficiency in MS Office, especially MS Excel, MS Word, and MS Outlook, is essential. Bilingual (Spanish) candidates are also welcome to apply.

Benefits: Competitive compensation, health care, a progressive and challenging workplace, and a commitment to teamwork and integrity. We are an equal opportunity employer committed to diversity and inclusion.

Estimated salary: $55,000 - $70,000 per year, based on location and experience.



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