Senior Gym Operations Manager

1 week ago


Kankakee, Illinois, United States Planet Fitness Full time
Job Summary
The Senior Gym Operations Manager will be responsible for overseeing the daily operations of a Planet Fitness gym to ensure an exceptional member experience and financial success.

Key Responsibilities
• Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
• Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
• Collaborate with the Club Manager on staff management, providing backup support as needed.
• Supervise staff scheduling and oversee front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
• Ensure cleanliness and maintenance of the facility are upheld, ordering supplies within allocated budgets.

Requirements
• Excellent customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness is essential.
• Strong supervisory, diplomacy, and listening skills are required.
• Basic computer proficiency (Microsoft Suite) is necessary.
• Must be hardworking, enthusiastic, and energetic, with strong problem-resolution skills.
• Current CPR Certification is mandatory.
• A high school diploma/GED equivalent and being at least 18 years old are required.

Estimated Salary Range: $45,000 - $65,000 per annum.
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