Administrative Assistant

1 day ago


Kankakee, Illinois, United States Electron Beam Technologies, Inc. Full time
Key Responsibilities

Customer Service:

  • Open customer accounts by recording account information.
  • Take orders, calculate charges, and process credit cards.
  • Maintain customer records by updating account information.
  • Record details of customer contacts and actions taken.
  • Resolve product and service problems by clarifying customer complaints and selecting the best solution.

Production:

  • Assist with requisitions for items based on manufacturing need.
  • Assist with month-end inventory and purchasing.
  • Close production jobs from Shipping in Epicor.
  • Review completed MO packets to open SOs and forward documents to CS.
  • Filing completed MO packets in production office.

Qualifications:

  • A minimum of two years of experience as a customer service representative or data entry clerk.
  • Strong phone contact handling skills and active listening.
  • Experience with Sage software is preferred.
  • Strong Excel skills and experience with ERP systems.


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