Commercial Lines Account Executive/Commercial Risk Manager

4 weeks ago


Pittsburgh, Pennsylvania, United States F.N.B. Corporation Full time
Job Summary:

As a Commercial Lines Account Executive at F.N.B. Corporation, you will play a crucial role in ensuring customer satisfaction and client retention by delivering timely, consistent, and exceptional service for a large/complex book of business. Your primary responsibilities will include independently managing client relationships, coordinating with Sales Executives to obtain necessary information and collaborate on strategies for managing risk, resolving complex servicing issues, and performing routine day-to-day servicing.

Key Responsibilities:
  • Manage client relationships and ensure superior service.
  • Coordinate with Sales Executives to obtain necessary information and collaborate on strategies for managing risk.
  • Resolve complex servicing issues, perform coverage reviews, determine coverage gaps, and advise clients on risk management solutions.
  • Perform routine day-to-day servicing, including preparing quality submissions to carriers, reviewing and analyzing quotations received from carriers, and preparing professional and accurate proposals for presentation to clients.
  • Partner with Sales Executives to discuss renewal strategy and prepare professional and accurate summary of insurance and/or stewardship report.
  • Perform contract review with respect to insurance requirements and issue non-standard certificates.
  • Maintain suspense system to follow up on outstanding items.
  • Collaborate in a professional manner with all clients, carriers, and teammates.
  • Responsible for data integrity of information within agency management system.
  • Maintain and prioritize workload, including work assigned to Account Technician by AE.
  • Maintain familiarity with and follow agency workflows and procedures.
  • Coordinate loss control functions along with the Sales Executive.
  • Coordinate claim reviews as required with carrier or agency claim staff.
  • Assist account with setup of worker's compensation panels, safety committees, and reviews outstanding loss control.
  • Lead/Perform special projects with the advice and guidance from Supervisor/Management.
  • Coach and mentor others.

Requirements:
  • High School or GED.
  • 7 years of job-related experience.
  • Excellent project management skills.
  • Excellent communication skills, both written and verbal.
  • Excellent organizational, analytical, and interpersonal skills.
  • Excellent customer service skills.
  • Ability to use a personal computer and job-related software.
  • MS Word - Basic Level.
  • MS Excel - Intermediate Level.
  • MS PowerPoint - Basic Level.
  • Experience in commercial lines coverage and underwriting, technical knowledge, and understanding of all forms of coverage and risk alternatives.
  • Property and Casualty Insurance License in state of PA required. Insurance designation preferred.


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