Bank Iowa Virtual Banking Operations Manager
6 days ago
We are seeking a highly skilled and experienced professional to lead our virtual banking operations and services. As the Client Experience Manager, you will be responsible for overseeing all aspects of our virtual banking functions, including leadership and management of the Client Experience (CX) team, development and implementation of policies, processes, and procedures, and provision of guidance and support to the CX team.
Key Responsibilities- Manage and develop the CX team to achieve individual, team, and organizational goals.
- Oversee all daily operational aspects of our virtual banking activities in an efficient and effective manner.
- Develop client relationship strategies that drive individual and team production goals.
- Identify opportunities for improvements in service performance and recommend changes to enhance the client experience, improve processes, systems, organizational capability/capacity, or implement new products and services.
- Bachelor's degree and/or ten years' previous experience in banking operations.
- Extensive background in bank operating policies and procedures and banking regulations (state and federal).
- Proven management, leadership, and coaching skills; strong customer service skills; strong attention to detail and time management skills; ability to multi-task; strong communication skills; critical thinking and exemplary judgment and problem-solving skills; and proficiency in utilizing various systems/technology, mobile devices, and virtual communication platforms.
At Bank Iowa, we're proud to put people first and value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other like family. If you're looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you.
We are an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued, and respected - for all of who they are - regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state, or local laws.
-
Bank Iowa Virtual Banking Operations Manager
7 days ago
Des Moines, Iowa, United States Bank Iowa Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced professional to lead our virtual banking operations and services as the Client Experience Manager. This role is pivotal in advancing Bank Iowa's virtual presence and offerings, overseeing all aspects of virtual banking operations, and ensuring compliance with established standards and regulations.Key...
-
Virtual Banking Operations Manager
1 week ago
West Des Moines, Iowa, United States Bank Iowa Full timeJob SummaryWe are seeking a highly skilled and experienced professional to lead our virtual banking operations and services. As the Client Experience Manager, you will be responsible for overseeing all aspects of our virtual banking functions, including leadership and management of the Client Experience (CX) team.Key ResponsibilitiesDevelop, implement, and...
-
Client Experience Manager
1 month ago
West Des Moines, Iowa, United States Bank Iowa Corporation Full timeAbout the RoleAs the leader of Bank Iowa's virtual banking operations and services, this role is pivotal in advancing the bank's virtual presence and offerings. This position oversees all aspects of the virtual banking operations, including overall leadership and management of the Client Experience (CX) team to ensure compliance with established standards...
-
Client Experience Manager
1 week ago
West Des Moines, Iowa, United States Bank Iowa Corporation Full timeAbout the RoleAt Bank Iowa Corporation, we're seeking a highly skilled and experienced Client Experience Manager to lead our virtual banking operations and services. As a key member of our team, you will be responsible for advancing our virtual presence and offerings, overseeing all aspects of virtual banking operations, and ensuring compliance with...
-
Client Experience Manager
4 weeks ago
West Des Moines, Iowa, United States Bank Iowa Corporation Full timeJob DescriptionAbout the RoleAs the leader of Bank Iowa Corporation's virtual banking operations and services, this role is pivotal in advancing the bank's virtual presence and offerings. This position oversees all aspects of the virtual banking operations, including overall leadership and management of the Client Experience (CX) team to ensure compliance...
-
Client Experience Manager
4 weeks ago
West Des Moines, Iowa, United States Bank Iowa Corporation Full timeAbout the RoleAs the leader of Bank Iowa's virtual banking operations and services, this role is pivotal in advancing the bank's virtual presence and offerings. This position oversees all aspects of the virtual banking operations, including overall leadership and management of the Client Experience (CX) team to ensure compliance with established standards...
-
Client Experience Manager
4 weeks ago
West Des Moines, Iowa, United States Bank Iowa Corporation Full timeJob DescriptionOverviewAs the leader of Bank Iowa Corporation's virtual banking operations and services, this role is pivotal in advancing the bank's virtual presence and offerings. This position oversees all aspects of the virtual banking operations, including overall leadership and management of the Client Experience (CX) team to ensure compliance with...
-
Relationship Management Internship Opportunity
2 weeks ago
West Des Moines, Iowa, United States Bank Iowa Full timeJob SummaryBank Iowa is seeking a highly motivated and detail-oriented Relationship Management Intern to join our Lending Division. As a Relationship Manager Intern, you will have the opportunity to work closely with our Loan Assistants and Relationship Managers to gain a comprehensive understanding of the loan origination process.Key ResponsibilitiesAssist...
-
West Des Moines, Iowa, United States Bank Iowa Full timeJob SummaryBank Iowa is seeking a Relationship Management Intern to join our team for a 10-12 week internship program during the Summer 2025. As a Relationship Manager Intern, you will have the opportunity to work in several key areas of the Lending Division, gaining hands-on experience and knowledge of the complete loan origination process.Key...
-
BSA Manager
1 week ago
Des Moines, Iowa, United States Bank Iowa Corporation Full timeJob Title: BSA ManagerAbout the Role:Bank Iowa Corporation is seeking a highly skilled BSA Manager to join our team. As a BSA Manager, you will be responsible for supporting the development, implementation, and administration of all aspects of the corporate-wide Bank Secrecy Act (BSA) and OFAC Compliance Program.Key Responsibilities:Monitor compliance with...
-
BSA Compliance Manager
1 week ago
West Des Moines, Iowa, United States Bank Iowa Corporation Full timeJob Title: BSA ManagerAbout the RoleWe are seeking a highly skilled BSA Manager to join our team at Bank Iowa Corporation. As a BSA Manager, you will be responsible for supporting the development, implementation, and administration of all aspects of the corporate-wide Bank Secrecy Act (BSA) and OFAC Compliance Program.Key ResponsibilitiesMonitor compliance...
-
BSA Compliance Manager
2 days ago
West Des Moines, Iowa, United States Bank Iowa Corporation Full timeJob SummaryWe are seeking a highly skilled BSA Compliance Manager to join our team at Bank Iowa Corporation. As a key member of our compliance department, you will be responsible for ensuring the bank's Bank Secrecy Act (BSA) program is effective and compliant with all relevant regulations.Key ResponsibilitiesDevelop and implement effective BSA compliance...
-
BSA Compliance Manager
1 week ago
West Des Moines, Iowa, United States Bank Iowa Corporation Full timeJob Title: BSA ManagerBank Iowa Corporation is seeking a highly skilled BSA Manager to join our team. As a key member of our compliance department, you will be responsible for supporting the development, implementation, and administration of our Bank Secrecy Act (BSA) and OFAC Compliance Program.Key Responsibilities:Monitor compliance with state and federal...
-
Business Banking Relationship Manager
3 weeks ago
West Des Moines, Iowa, United States Bank of America Full timeBusiness Banking Relationship Manager/Senior Relationship ManagerAt Bank of America, we are committed to helping our clients achieve their financial goals through personalized service and innovative solutions. As a Business Banking Relationship Manager/Senior Relationship Manager, you will play a critical role in building and maintaining strong relationships...
-
BSA Compliance Manager
2 weeks ago
Des Moines, Iowa, United States Bank Iowa Corporation Full timeJob Title: BSA ManagerAbout the RoleWe are seeking a highly skilled BSA Manager to join our team at Bank Iowa Corporation. As a BSA Manager, you will be responsible for supporting the development, implementation, and administration of all aspects of the corporate-wide Bank Secrecy Act (BSA) and OFAC Compliance Program.Key ResponsibilitiesMonitor compliance...
-
Business Banking Relationship Manager
3 weeks ago
West Des Moines, Iowa, United States Bank of America Full timeJob Description:At Bank of America, we are committed to helping our clients achieve their financial goals through the power of every connection.Our team is dedicated to providing exceptional service and expertise to our clients, and we are seeking a talented Business Banking Relationship Manager to join our team.The ideal candidate will have a strong...
-
Client Experience Representative
2 days ago
West Des Moines, Iowa, United States Bank Iowa Full timeAbout the RoleWe are seeking a highly skilled Client Experience Representative to join our team at Bank Iowa. As a key member of our digital branch operations, you will play a pivotal role in advancing our digital presence and delivering exceptional service to our clients.Key ResponsibilitiesCommunicate with clients via phone, chat, email, and secure...
-
Operations System Specialist
3 weeks ago
Des Moines, Iowa, United States Bank Iowa Full timeJob SummaryBank Iowa is seeking a highly skilled Operations System Specialist to join our team. As a key member of our operations team, you will be responsible for the day-to-day management of complex programs and systems, including implementation, integration, upgrades, and periodic review of effectiveness and efficiency.Key ResponsibilitiesManage the...
-
Business Banking Relationship Manager
3 weeks ago
West Des Moines, Iowa, United States Bank of America Full timeJob DescriptionAt Bank of America, we are committed to helping our clients achieve their financial goals through personalized service and innovative solutions. As a Business Banking Relationship Manager, you will play a critical role in building and maintaining strong relationships with our clients, providing them with expert advice and guidance to help them...
-
Operations System Specialist
2 weeks ago
Des Moines, Iowa, United States Bank Iowa Full timeJob SummaryBank Iowa is seeking a highly skilled Operations System Specialist to join our team. As a key member of our operations team, you will be responsible for the day-to-day management of complex programs and systems, including implementation, integration, upgrades, and periodic review of effectiveness and efficiency.Key ResponsibilitiesManage the...