Client Experience Representative

2 days ago


West Des Moines, Iowa, United States Bank Iowa Full time
About the Role

We are seeking a highly skilled Client Experience Representative to join our team at Bank Iowa. As a key member of our digital branch operations, you will play a pivotal role in advancing our digital presence and delivering exceptional service to our clients.

Key Responsibilities
  • Communicate with clients via phone, chat, email, and secure messaging to ensure their financial needs are met.
  • Process transactions and promote Bank Iowa's products and services.
  • Handle incoming client inquiries and provide personalized relationship-based banking services.
  • Engage with current and prospective clients across multiple channels.
  • Facilitate various transactions, including check cashing, deposits, withdrawals, transfers, and loan payments.
Requirements
  • High School diploma or equivalent required; college degree preferred.
  • 0-2 years customer service experience; previous banking experience a plus.
  • Strong customer service skills, attention to detail, and ability to multi-task.
  • Strong communication skills, critical thinking, and problem-solving skills.
  • Systems/technology proficiency and navigation.
What We Offer

At Bank Iowa, we value our team members and offer a competitive financial package, including a bonus opportunity, 401k match, and discretionary profit sharing. We also provide robust benefits and wellness programs, including health, dental, and vision insurance, as well as a wellness program designed to help drive down premiums. Our team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program.

We are proud to offer a people-centered culture that focuses on empowering people, inspiring success, and fostering growth. Our team members are active members of their communities and are encouraged to give back through volunteer opportunities and paid volunteer time off. We are an equal opportunity employer and welcome applicants from diverse backgrounds.



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