Fiber Support Specialist
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our Fiber Support team as a Fiber Support Specialist. As a key member of our team, you will be responsible for providing exceptional technical support and customer service to our Fios customers.
Key Responsibilities- Answer incoming calls from customers with order inquiries and/or trouble reports.
- Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
- Perform analysis and isolation of trouble conditions and create and sort trouble reports.
- Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
- Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
To be successful in this role, you will need:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
- Technical support call center experience.
- A related Associate Degree or 2+ years' relevant experience.
We offer a competitive compensation package, including a salary range of $670.00 to $1,774.50 weekly, depending on location and confirmed job-related skills and experience. We also offer a comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
Equal Employment OpportunityWe are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger and are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
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Fiber Support Specialist
2 weeks ago
Syracuse, New York, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Fiber Support team as a Fiber Support Specialist. As a key member of our team, you will be responsible for providing exceptional technical support and customer service to our Fios customers.Key ResponsibilitiesAnswer incoming calls from customers with order inquiries...
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Fiber Network Support Specialist
1 day ago
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Fiber Network Support Specialist
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Fiber Network Support Specialist
2 weeks ago
Syracuse, New York, United States Verizon Communications, Inc. Full timeAt Verizon, we empower individuals to thrive in a dynamic work environment. As a Fiber Customer Support Analyst, you will play a critical role in powering and connecting people's lives. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented professionals to join us in this mission.**Key Responsibilities:***...
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Fiber Customer Support Specialist
1 week ago
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