Fiber Network Support Specialist
7 days ago
We are seeking a highly skilled Fiber Customer Support Analyst to join our team at Verizon Communications, Inc.
As a Fiber Customer Support Analyst, you will play a critical role in providing exceptional support to our customers, ensuring their satisfaction with our fiber services.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Provide accurate and timely information to customers regarding their fiber services
- Identify and report trends and patterns in customer issues to improve service delivery
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred
- 2+ years of experience in customer support or a related field
- Excellent communication and problem-solving skills
Why Verizon?
We power and empower how people live, work, and play by connecting them to the things that matter most. At Verizon, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
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