Parking Operations Manager
4 days ago
Job Summary
We are seeking a highly skilled Parking Operations Manager to oversee the management of our Valet and Parking service at a busy healthcare location. This role requires strong communication skills, interpersonal skills, organizational skills, and a desire to grow as a manager.
Key Responsibilities
- Foster a spirit of teamwork and unity that enables each employee and the team as a whole to succeed
- Consciously create a workplace culture that is consistent with our mission, vision, and values
- Oversee the hiring, onboarding, and managing of all team members, including performance reviews, discipline, and termination as needed and in accordance with company policy
- Work alongside team members if needed to cover staffing issues or call-outs
Account Management
- Check in regularly with clients to ensure that the service is exceeding their expectations
- Handle any escalated customer inquiries and/or complaints, complete accident/incident reports
- Solve problems and make decisions using sound and reasonable judgment
- Prepare account-specific procedures, oversee equipment and uniform needs
Site Profitability
- Ensure all revenue is collected and documented accurately
- Set the schedule and complete bi-weekly payroll and reporting
- Maintain fiscal responsibility by evaluating budgetary needs, reducing expenses, and conserving and maintaining resources
Requirements
- Fluent in English and Spanish
- Possess exceptional customer service skills and a positive attitude
- Have strong management skills
- Ability to create a team culture of excellence and reliability
- The ability to handle critical issues in a timely manner
- Proven record of leading teams to success
- Must maintain a valid driver's license and clean driving record (for insurance purposes)
- Strong leadership and mentorship skills
- Ability to de-escalate tense situations
- Ability to read, understand, and communicate effectively both verbally and on paper
- Ability to proactively solve problems, but also knows when to ask for help
- Ability to communicate clearly and effectively in a courteous manner in keeping with our philosophy
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
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