Parking Operations Manager

4 days ago


Hialeah, Florida, United States Beacon Hill Hospitality Full time

Job Summary

We are seeking a highly skilled Parking Operations Manager to oversee the management of our Valet and Parking service at a busy healthcare location. This role requires strong communication skills, interpersonal skills, organizational skills, and a desire to grow as a manager.

Key Responsibilities

  • Foster a spirit of teamwork and unity that enables each employee and the team as a whole to succeed
  • Consciously create a workplace culture that is consistent with our mission, vision, and values
  • Oversee the hiring, onboarding, and managing of all team members, including performance reviews, discipline, and termination as needed and in accordance with company policy
  • Work alongside team members if needed to cover staffing issues or call-outs

Account Management

  • Check in regularly with clients to ensure that the service is exceeding their expectations
  • Handle any escalated customer inquiries and/or complaints, complete accident/incident reports
  • Solve problems and make decisions using sound and reasonable judgment
  • Prepare account-specific procedures, oversee equipment and uniform needs

Site Profitability

  • Ensure all revenue is collected and documented accurately
  • Set the schedule and complete bi-weekly payroll and reporting
  • Maintain fiscal responsibility by evaluating budgetary needs, reducing expenses, and conserving and maintaining resources

Requirements

  • Fluent in English and Spanish
  • Possess exceptional customer service skills and a positive attitude
  • Have strong management skills
  • Ability to create a team culture of excellence and reliability
  • The ability to handle critical issues in a timely manner
  • Proven record of leading teams to success
  • Must maintain a valid driver's license and clean driving record (for insurance purposes)
  • Strong leadership and mentorship skills
  • Ability to de-escalate tense situations
  • Ability to read, understand, and communicate effectively both verbally and on paper
  • Ability to proactively solve problems, but also knows when to ask for help
  • Ability to communicate clearly and effectively in a courteous manner in keeping with our philosophy

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year


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