Hospitality Housekeeper

2 months ago


Charlotte, North Carolina, United States StepStone Hospitality Full time

We are seeking a highly motivated and detail-oriented individual to join our housekeeping team at StepStone Hospitality. As a key member of our facilities maintenance team, you will play a crucial role in ensuring our properties are clean, safe, and welcoming for our guests.

  • Supply and Maintain Cleaning Equipment: Ensure that all cleaning carts are fully stocked with necessary supplies and equipment for each shift.
  • Deliver Guest Amenities: Deliver baby cribs, pillows, extra towels, and miscellaneous guest requests to guest rooms in a timely and efficient manner.
  • Floor Care and Maintenance: Strip, seal, and wax floors according to proper procedures, using necessary safety equipment to prevent accidents.
  • Restock and Organize Supplies: Restock shelves with paper supplies and restock room cleaner caddies daily, ensuring that all areas are well-stocked and organized.
  • Put Away Deliveries: Put away all incoming supplies and deliveries in a timely and efficient manner.
  • Furniture Arrangement and Maintenance: Move and arrange furniture as required during general cleaning, and turn mattresses as needed.
  • Provide Excellent Customer Service: Deliver exceptional customer service to our guests, responding to their needs and concerns in a professional and courteous manner.
  • Record Keeping and Reporting: Create daily job lists and record all serviced rooms, maintaining accurate records and reporting any issues or concerns to management.
  • Equipment Maintenance and Repair: Maintain equipment in good working condition, reporting any issues or concerns to management.
  • Security and Compliance: Report any security issues or concerns to management, and ensure that all areas are secure and compliant with company policies.
  • Guest Complaint Resolution: Handle guest complaints and requests in a professional and courteous manner, escalating issues to management as needed.

Requirements

  • Independence and Motivation: Ability to work independently and remain motivated, with a strong sense of accountability and responsibility.
  • Customer Service Skills: Smile, be helpful, and provide exceptional customer service to our guests.
  • Relevant Work Experience: Proven working experience in a relevant field, with a strong understanding of cleaning and maintenance procedures.
  • Professionalism and Attention to Detail: Demonstrate professionalism, speed, and attention to detail in all aspects of the job, with a strong focus on quality and customer satisfaction.

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