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Patient Care Associate
1 month ago
Job Summary:
The Patient Care Assistant (PCA) works under the direct supervision of the Registered Nurse (RN) in a fast-paced inpatient department at Loma Linda University Medical Center. This Magnet Recognized large tertiary academic medical center provides a dynamic environment for the PCA to deliver direct and indirect age-specific and developmentally appropriate patient care.
The PCA seeks information and clarification of duties as needed and functions within the scope of practice for unlicensed assistive personnel. They adhere to policies, procedures, techniques, and guidelines in all aspects of job duties and meet qualifications and competencies as identified in the department-specific Plan for Providing Care.
The PCA exhibits behaviors that contribute to a highly motivated and high-performance team and displays professionalism in behavior, dress, and conversation. They demonstrate flexibility and accept changing assignments and job duties throughout the shift as requested.
The PCA utilizes effective interpersonal skills to maximize excellence in customer service and follows service excellence best practices to improve and maintain high patient and family satisfaction scores.
They contribute to a work environment of caring and cooperation among a culturally diverse workforce and patient population. The PCA performs other duties as needed.
Education and Experience:
The PCA must have a High School Diploma or General Education Development (GED) certificate and successful completion of an approved Certified Nursing Assistant (CNA) program or successful completion of a Medical Assisting (MA) program, or completion of School of Nursing Fundamentals. A minimum of six months of nursing assistant or MA experience is preferred.
Knowledge and Skills:
The PCA demonstrates competencies in fundamentals of patient care and knowledge of the scope of practice for unlicensed healthcare team members. They exhibit strong customer service skills and are able to read, write legibly, and speak in English (and Spanish preferred) with professional quality.
The PCA uses computer, printer, and software programs necessary to the position, e.g., Word, Outlook, organization electronic medical record. They perform basic non-licensed patient care activities, comprehend and follow-through with instructions, relate and communicate positively, effectively, and professionally with others.
The PCA is able to work calmly and respond courteously when under pressure, collaborate, accept direction, think critically, and use good judgment. They work independently with minimal supervision, perform basic math functions, compose written material, manage multiple assignments effectively, organize and prioritize workload, problem solve, recall information with accuracy, pay close attention to detail, distinguish colors and smells as necessary for patient care, hear sufficiently for general conversation in person and on the telephone.
Licensures and Certifications:
The PCA must have Basic Life Support (BLS) certification issued by the American Heart Association. Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork, and wholeness.
