IT Service Management Strategist

6 days ago


Chelsea, Massachusetts, United States Compu-Vision Consulting Full time

**Job Title:** IT Service Management Strategist

We are seeking a highly skilled IT Service Management Strategist to join our team at Compu-Vision Consulting. As an experienced professional in IT service management, you will lead the implementation and optimization of our client's Configuration Management Database (CMDB) in ServiceNow.

The successful candidate will have a strong background in ITIL best practices, CMDB architecture, and data modeling. You will work closely with our client to design, implement, and maintain their CMDB, ensuring it meets their business needs and aligns with industry standards.

**Estimated Salary:** $130,000 - $160,000 per year

**Key Responsibilities:

  • Lead the CMDB implementation project from start to finish
  • Design and implement CMDB architecture, data modeling, and configuration management
  • Work closely with stakeholders to understand business requirements and ensure CMDB meets their needs
  • Collaborate with IT teams to identify and map Configuration Items (CIs), relationships, and dependencies within the CMDB
  • Maintain CMDB data integrity and consistency across the IT environment

**Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 5+ years of experience working with CMDB in an enterprise environment
  • Strong knowledge of ITIL framework and ITSM processes
  • Proven experience with CMDB architecture, design, and maintenance


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