Call Center Operations Manager

1 day ago


Costa Mesa, California, United States American Automobile Association Full time
Position Summary: We are seeking an experienced Call Center Operations Manager to lead our customer service team. As a key member of our organization, you will be responsible for developing and implementing strategies to improve our service delivery and drive business growth. This role requires strong leadership and management skills, as well as excellent communication and problem-solving abilities.

Salary: The starting salary for this position is estimated at $66,560.00 - $76,300.00 per year, with opportunities for additional compensation through our incentive program based on performance.

Key Responsibilities:
  • Develop and implement strategies to improve service delivery
  • Lead a team of customer service representatives
  • Collaborate with leadership to develop strategic plans
  • Monitor and analyze key performance indicators (KPIs)
  • Provide recommendations for process improvements

Requirements: To be successful in this role, you will need:

  • Bachelor's degree in a related field or equivalent experience
  • 4-6 years of experience in customer service management
  • Excellent communication, leadership, and problem-solving skills
  • Strong analytical and data analysis skills
  • Ability to work in a fast-paced environment and adapt to changing priorities


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