Call Center Operations Leader

3 weeks ago


Costa Mesa, California, United States American Automobile Association Full time
Key Responsibilities
  • Provide coaching and development to team members to ensure continual education and enrichment.
  • Identify training needs and ensure training is provided in assigned responsibilities.
  • Direct staff in the handling of member service issues; and resolve escalated service issues, including conflicts, special service needs, member dissatisfaction, and adverse service conditions.
  • Interview, screen, and hire team members as replacements or additions to staff, as well as direct promotions and terminations.
  • Analyze current operating activities and report to management as requested.


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