Call Center Team Lead

3 weeks ago


Costa Mesa, California, United States American Automobile Association Full time

Are you a seasoned professional looking for a challenging role in customer service? We are seeking an experienced Call Center Supervisor to join our team at the American Automobile Association. The ideal candidate will have a strong background in call center management, excellent communication skills, and the ability to motivate and develop a team of customer service representatives.

Job Responsibilities:
  • Provide coaching and development to team members to ensure they have the necessary skills to provide exceptional customer service.
  • Direct staff in handling member service issues and resolve escalated complaints.
  • Analyze current operating activities and report to management as requested.

The starting pay range for this position is: $66,560.00 - $76,300.00 per year. In addition to your base salary, you will be eligible to participate in our incentive program based on your performance and the achievement of organization and team goals.

Benefits:
  • Health coverage for medical, dental, and vision.
  • 401(K) saving plan with company match and pension.
  • Tuition assistance.
  • PTO for community volunteer programs.
  • Wellness program.
  • Employee discounts.

At American Automobile Association, we pride ourselves on delivering legendary service to our members. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers.



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