Technical Support Specialist

2 weeks ago


Milpitas, California, United States KLA Full time

Compensation Overview:

Base Pay Range: $47.65 Per Hour

Company Overview:

KLA is a premier innovator in the field of diversified electronics, serving the semiconductor manufacturing ecosystem. Our technologies are integral to the production of virtually every electronic device globally. From laptops to smartphones, our contributions are foundational to modern technology. KLA develops advanced systems and solutions for wafer and reticle manufacturing, integrated circuits, packaging, printed circuit boards, and flat panel displays. Our commitment to innovation is reflected in our substantial investment in research and development, which amounts to 15% of our sales. Our dedicated teams of physicists, engineers, data scientists, and problem-solvers collaborate with leading technology providers to expedite the advancement of future electronic devices.

Group/Division:

SPTS specializes in wafer processing solutions, offering top-tier technologies in silicon etch, dielectric etch, dry-release etch, PVD, PECVD, and molecular vapor deposition (MVD). With a global presence, SPTS operates across 19 countries, providing extensive service and support through a network of service centers and qualified local agents.

Role Responsibilities:

  • Deliver exceptional service support to clients, including system commissioning, troubleshooting, and preventative maintenance.
  • Foster strong relationships with customers to facilitate the promotion of our product offerings.
  • Provide insightful feedback for the proactive enhancement of products and business processes.
  • Ensure timely completion of all service reports.
  • Perform additional duties as necessary.

Physical Requirements:

  • Ability to travel over 50% of the time to meet customer needs.
  • Occasionally lift up to 50 lbs overhead.
  • Frequently lift up to 50 lbs.
  • Engage in physical activities such as bending, twisting, and working in confined spaces.
  • Read and interpret technical schematics and manuals.
  • Work effectively while standing for extended periods.

Preferred Qualifications:

  • Solid foundation in electronics, RF theory, mechanical engineering, and vacuum technology.
  • Proven ability to troubleshoot and resolve issues related to RF, pneumatic, vacuum, electronic systems, and PLCs.
  • Familiarity with MS DOS, Windows, and MS Office applications.
  • Strong communication and customer service skills.
  • Excellent organizational abilities and adaptability to varying work conditions.
  • Capability to work independently and as part of a team.
  • Logical and systematic approach to problem-solving.

Minimum Qualifications:

Bachelor's degree in Electronics or Engineering, or equivalent experience.

Company Benefits:

KLA offers a competitive and comprehensive total rewards package, including medical, dental, vision, life insurance, 401(K) with company matching, employee stock purchase program, tuition reimbursement, and wellness benefits.

KLA is an Equal Opportunity Employer, committed to fostering an inclusive environment for all employees.



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