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Department Head

2 months ago

Boca Raton, Florida, United States The Paper Store Full time
Job Summary

The Paper Store is seeking a highly motivated and experienced Department Manager to join our team. As a key member of our store leadership, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a positive work environment.

Key Responsibilities
  • Provide world-class customer service by utilizing the G.U.E.S.T. service approach and consistently delivering a unique shopping experience.
  • Lead and inspire a high-performing team to achieve sales goals, manage payroll, and maintain company standards.
  • Train staff in all areas of the store, execute and maintain visual presentation standards, and hold the team accountable for upholding The Paper Store mission statement, standards, and policies.
  • Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
  • Build customer loyalty by being friendly, attentive, and respectful of customers.
  • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
  • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
  • Perform management functions as expected, including opening and closing the store, managing the sales floor, coordinating break schedules, and assisting the Store Team Leader with executing strategies to drive sales and customer loyalty.
Requirements
  • Previous experience in specialty retail is preferred.
  • Demonstrate an ability to multitask while being attentive to customers.
  • Ability to adapt to and lead change.
  • Proficient in using Microsoft Office and POS Systems.
  • Ability to work a flexible schedule to include nights, weekends, and holidays.
  • Ability to work well and be a leader in a team environment.
  • Possess the resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
  • Ability to work autonomously while paying strong attention to detail.
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
  • Willingness to travel to new store openings, store remodels, etc.
The Paper Store is an Equal Opportunity Employer

The Paper Store is committed to being an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.