IT Support Specialist

18 hours ago


Daytona Beach, Florida, United States Radiology Associates of Daytona Full time
Job Summary

Radiology Associates of Daytona seeks a highly skilled IT Support Analyst III to provide advanced technical support to end users on various technical issues and problems relating to hardware, software, and peripherals in a healthcare environment.

The ideal candidate will have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

Key Responsibilities
  • Provide exceptional customer service in person, via phone, and email as appropriate
  • Resolve help desk issues, including troubleshooting hardware and software issues
  • Perform user administration duties
Requirements
  • Two to five years of hands-on experience working in an end-user desktop support role or computer operations environment required
  • Proficiency in Microsoft Office, Windows 10, Windows Server, Remote Desktop support, Active Directory, and TCP/IP, DNS, and DHCP
  • Advanced printer and peripheral device troubleshooting skills
  • Support for handheld smartphones and tablets

Radiology Associates of Daytona is an EEOC, drug-free, tobacco-free workplace.


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