Technical Support Specialist

4 weeks ago


Daytona Beach, Florida, United States Unavailable Full time
About the Role

We are seeking a skilled Technical Support Analyst to join our IT Department at Halifax Health. As a key member of our team, you will provide first-tier support for hardware, software, and communication-related issues, ensuring seamless user experience.

Key Responsibilities
  • Provide Service Desk Support for First Call Resolution (FCR) to users over the phone and through remote assistance.
  • Perform Service Desk duties as needed, including resetting/unlocking accounts, setting up printer profiles, and troubleshooting TCP/IP issues.
  • Provide Field Support to users throughout the enterprise, including moving customer equipment, imaging, and troubleshooting network connections.
  • Perform Deployment Support duties as needed, including deploying equipment in 3-month cycles, imaging and re-imaging PCs and laptops, and installing hospital applications.
Requirements
  • High School Diploma or GED equivalent required.
  • MCP Certification, MCDST Certification, and Associate of Science/Arts Degree preferred.
  • Minimum one year experience in a technical support role, A+ certification required at date of hire or must be obtained within three months of job acceptance.
  • Strong Customer Service skills, strong team player skills, and good oral and written communication skills.
  • Ability to manage multiple applications running at the same time and work in a fast-paced environment.
About Us

Halifax Health is a leading healthcare provider in Volusia and Flagler counties, recognized for its excellence in patient care and community service. As a member of our team, you will have the opportunity to work with a talented group of professionals who are dedicated to delivering exceptional patient care and improving the health of our community.



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