Technical Support Specialist

1 day ago

Daytona Beach, Florida, United States TopBuild Full time
About Your Future with TopBuild

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? At TopBuild, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve.

Job Description

SUMMARY

The Technical Support Technician is responsible for providing information system user support. Such responsibilities will include:

  • Support of computer hardware and software applications, network support, ordering equipment, and perform system administrative responsibilities for many applications.
  • Operates in a customer-focused environment.

ESSENTIAL FUNCTIONS

  • Provide technical support for users in both the branch support center and branches. Responds to questions and inquiries on various hardware and software issues.
  • Initial interface with the customer (gathers, documents, and reviews details of issue; routes issues as appropriate).
  • Handle support calls - address support issues; log and regularly monitor / update status of issues into incident management systems.
  • Assist with resolution to prevent future occurrences.
  • Install and/or plan and coordinate the installation, testing and support of computer hardware and software applications; coordinate the repair and replacement of computer components and related equipment.
  • Perform and implement systems maintenance, making program modifications as necessary to meet user requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
  • Perform network administration functions such as maintaining user accounts and passwords, installing, upgrading and maintaining software on devices. Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the company data.
  • Recommend and order devices and peripherals for internal customers and provision accordingly.
  • Any other duty, task or responsibility as assigned.

EDUCATION AND CERTIFICATIONS

  • Minimum Degree: High school diploma or equivalent
  • Course of study: Computer Science
  • Special Requirements: May work beyond normal company hours due to business/customer need

EXPERIENCE

  • Minimum experience: Minimum 1-3 years of experience in the field or in a related area.
  • Legal Age Requirements: At least 18 years of age

REQUIRED SKILLS

  • Excellent analytical and problem-solving skills.
  • Strong attention to detail, demonstrated integrity and professionalism.
  • Excellent communication skills, both written and verbal.
  • Excellent analytical and problem-solving skills including high-degree of attention to detail and accuracy
  • Self-motivated and able to work independently or with a team
  • Hardware technical abilities in troubleshooting, problem isolation and resolution including: Computers, printers, APs, iPhones, iPads, and all peripherals.
  • Software troubleshooting abilities to include: MS Office, Outlook Exchange, Browsers, iDevice Apps
  • Experience with data communications technologies, including: IP protocols, VoIP protocols, wireless protocols, and switching protocols
  • Strong verbal and written communication skills
  • Strong customer service skills with related experience in dealing with end users, suppliers, telecommunication companies and internal customers
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • A wide degree of creativity and latitude is expected.

TRAVEL REQUIREMENTS

Type of Travel Required: National

Amount of Travel Required:

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