Senior Desktop Support Specialist

1 week ago


Daytona Beach, Florida, United States Embry-Riddle Aeronautical University Full time
Job Title: Senior Desktop Support Specialist

About the Role:

Embry-Riddle Aeronautical University is seeking a highly skilled Senior Desktop Support Specialist to join our Information Technology department in Daytona Beach, Florida. As a subject matter expert, you will provide technical support for computers, peripherals, tablets, and conferencing systems for faculty, staff, and students at our Worldwide campus.

Key Responsibilities:

  • Provide troubleshooting and resolution for basic and complex computing and system issues.
  • Research and recommend solutions to meet the University's technology needs.
  • Evaluate the efficiency of technology for academic, administration, computer labs, and classrooms.
  • Recognize and recommend opportunities for operational efficiencies.
  • Assist with driving the adoption of new technology and solutions.
  • Lead IT Services projects and supervise student employees.
  • Act as a mentor and technical escalation point for other full-time staff on the team.

Requirements:

  • Minimum of 3-5 years professional experience with information technology.
  • Proficient in desktop operating systems such as Windows 10, macOS, and Linux.
  • Experience with mobile systems such as iOS and Android is desired.
  • Possess basic networking knowledge such as DHCP, TCP/IP, etc.
  • Extensive support experience with Microsoft Office Suites.
  • Solid understanding of web conferencing systems such as Microsoft Teams and Zoom.
  • Strong critical thinking and problem-solving skills.
  • Exceptional customer service skills.
  • Excellent verbal and written skills.
  • Ability to interact with audiences from a diverse background.
  • Ability to prioritize work to meet deadlines.
  • Maintain a positive and professional outlook at all times.

About Embry-Riddle Aeronautical University:

At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America.

Join our community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental, and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program.



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