Client Care Coordinator/Client Scheduler

3 days ago

Farmington, Michigan, United States CareOne Senior Care Full time
About the Role

We are seeking a dedicated Client Care Coordinator/Client Scheduler to join our dynamic team at CareOne Senior Care. As a key member of our team, you will play a crucial role in ensuring our elderly clients receive the highest quality home care by coordinating schedules and services to meet their unique needs.

Key Responsibilities
  • Client Management: Receive and process incoming service inquiry calls, convert calls into in-home assessment visits, and perform client assessments. Develop individualized client care plans, ensure client satisfaction, and implement care plans. Establish initial client records and complete all client onboarding requirements.
  • Client Interaction: Introduce caregivers to clients, provide support, feedback, and training to caregivers. Conduct reassessments of clients and quality assurance visits.
  • Scheduling & Staffing: Schedule shifts and manage shift changes based on company standards and benchmarks. Verify hours worked, clock-ins, and clock-outs through our advanced telephony scheduling system. Assist with recruiting, screening, and staff hiring.
  • Office Duties: Cross-train with office duties including scheduling and basic office duties. Data entry and file system maintenance.
  • Customer Service: Answer telephone calls, problem-solve, and provide information to caregivers, clients, and industry professionals. Ensure internal and external customer service and client satisfaction.
  • On-Call Duty: Accept limited on-call duty a minimum of Two (2) weekends per month and 1-2 evenings per week.
Requirements
  • One year of related home care and/or home health, office administration, or specific scheduling background.
  • One year of scheduling experience required.
  • CNA certified with 2 years minimum experience.
  • High School Diploma required; Associate's degree or higher preferred.
  • Outgoing, compassionate, and positive personality.
  • Ability to multitask, stay calm under pressure, work quickly and efficiently.
  • Exceptional attention to detail, organization, and ability to prioritize.
  • Strong time management, written, and verbal skills.
  • Problem-solving, problem prevention, and issue resolution skills.
  • Leadership and sound decision-making abilities.
  • Computer literacy and proficiency with Microsoft Office/Outlook.
  • Excellent phone and customer service skills.
  • Commitment to our vision, mission, goals, and team-oriented approach.
  • Experienced CNA's, Care Managers and retired nurses encouraged to apply.

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