Club Operations Manager

4 weeks ago

Nashville, Tennessee, United States Nelson Fitness 1440 Llc Full time

Club Manager Job Description

Nelson Fitness 1440 Llc is seeking a highly skilled and experienced Club Manager to lead our team to excellence. As the Club Leader, you will set the gold standard for customer service and ensure that our members receive the highest level of service.

Key Responsibilities:

  • Client Relations and Member Retention: Set the tone for staff interactions to maximize member acquisition and retention. Handle member relations transactions, financial transactions, and inquiries.
  • Staffing: Identify team strengths and opportunities for appropriate staffing solutions. Recruit, interview, and hire team members. Train staff on policies, procedures, CRM/CMS, and sales techniques.
  • Sales and Marketing: Manage lead distribution, follow-up, and conversion. Oversee social media management and internal/external marketing efforts.
  • Operations: Ensure cost-effective and timely execution of business functions. Control inventory and manage vendor relationships. Maintain facility and equipment, ensuring all are in good working order.

Requirements:

  • Leadership Skills: Demonstrated experience in leading and managing a team, with a focus on developing and mentoring staff.
  • Customer Service Excellence: Proven ability to provide exceptional customer service and handle member relations effectively.
  • Strong Communication: Excellent verbal and written communication skills, ensuring clear and prompt information flow between all levels of the organization.
  • Organizational Skills: Highly organized with the ability to manage multiple tasks and priorities effectively.
  • Business Acumen: Understanding of financial management, including budgeting, expense control, and financial reporting.
  • Sales and Marketing Experience: Experience in sales, marketing, and lead generation, with a track record of achieving sales targets.
  • Problem-Solving Abilities: Strong problem-solving skills, with the ability to address and resolve issues promptly and efficiently.
  • Operational Management: Experience in managing operations, including inventory control, vendor management, and facility maintenance.
  • Technical Proficiency: Familiarity with CRM/CMS systems and basic office software (e.g., MS Office).
  • Fitness Industry Knowledge: Knowledge of the fitness industry and trends, with a passion for health and wellness.
  • Team Player: Ability to work collaboratively with team members, fostering a positive and productive work environment.
  • Professionalism: High level of professionalism, integrity, and confidentiality.
  • Flexibility: Willingness to work flexible hours, including evenings and weekends as needed.
  • Certifications: CPT certification is preferred.
  • Bilingual: Spanish speaking is a major plus.
  • Experience: Minimum of 2 years of experience in a leadership role or the fitness or hospitality industry.

Expected Results:

  • Staff adheres to Fitness 1440's highest standards.
  • Schedules are communicated with 14 days' notice.
  • Club consumables are well-stocked, and equipment functions properly.
  • Regular employee reviews and improvements are conducted.
  • High team morale and a clean, well-maintained facility.

Compensation:

  • Base hourly pay of $15-17 per hour.
  • Membership commissions from $10-20 per membership (club averages per month).
  • After 90 day period and promotion, Club PT revenue percentage + total club revenue %.

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