Pickleball Facility Operations Manager

1 month ago


Nashville, Tennessee, United States Pickleball Kingdom Nashville Full time
Job Overview

Pickleball Kingdom Nashville is seeking a highly skilled General Manager to oversee all aspects of club operations, ensuring a high level of customer satisfaction and driving the growth and success of the facility.

The ideal candidate will possess strong leadership and interpersonal skills, with a minimum of 3 years of General Management experience in the sports and recreation industry.

Key Responsibilities:

  • Operational Leadership: Manage day-to-day operations, including staff supervision, facility maintenance, and scheduling of events and activities.
  • Customer Service: Create a welcoming and customer-focused environment, addressing inquiries, resolving concerns, and ensuring exceptional member experiences.
  • Financial Management: Develop and manage budgets, monitor financial performance, and implement cost-effective strategies to maximize revenue and profitability.
  • Marketing and Promotion: Collaborate with marketing teams to develop and execute promotional strategies, including membership drives, events, and social media campaigns.
  • Staff Management: Recruit, train, and supervise staff, including coaches and front-line personnel, to ensure a high level of service and professionalism.
  • Event Planning: Organize and oversee pickleball tournaments, leagues, clinics, and social events to engage members and attract new players.
  • Facility Maintenance: Ensure the club's facilities and equipment are well-maintained and in excellent condition.
  • Community Engagement: Foster relationships within the pickleball community, local businesses, and organizations to promote the club and the sport.

Qualifications:

  • Minimum of 3 years of General Management experience, preferably in the sports and recreation industry.
  • Strong leadership and interpersonal skills.
  • High level of energy and enthusiasm.
  • Must know how to operate off a P&L.
  • Excellent organizational and problem-solving abilities.
  • Knowledge of pickleball or willingness to learn about the sport.
  • Proficiency in Microsoft Office Suite and scheduling software.
  • Effective communication and customer service skills.
  • Bachelor's degree in business, sports management, or a related field is preferred.

Compensation and Bonuses:

Competitive salary, plus performance-based bonuses after 90 days.

Pickleball Kingdom Nashville is committed to delivering an exceptional experience for players of all skill levels, creating a welcoming, community-centered environment through high-quality courts, events, and programs.



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