Member Cart Attendant

3 weeks ago

Nashville, Tennessee, United States Sam's Club Full time
Member Cart Attendant Job Description

We are seeking a highly motivated and customer-focused Member Cart Attendant to join our team at Sam's Club. As a Member Cart Attendant, you will play a vital role in ensuring our members have a positive shopping experience by providing exceptional service and support.

Key Responsibilities:
  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  • Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  • Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
  • Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Some of the benefits include health benefits, financial benefits, paid time off benefits, and other benefits. For more information about benefits, please see One.Walmart.

The hourly wage range for this position is $17.00 to $24.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum qualifications for this position include a high school diploma or equivalent. Preferred qualifications include customer service experience, retail experience, and working with mobile retail applications. If you are a motivated and customer-focused individual who is looking for a rewarding career, we encourage you to apply for this position.

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