Lead Solutions Engineer

2 weeks ago

Denver, Colorado, United States Fastly Full time

Fastly is dedicated to enhancing connectivity for individuals and organizations through our innovative edge cloud platform. Our technology empowers clients to swiftly, securely, and reliably deliver exceptional digital experiences by processing, serving, and safeguarding applications at the edge of the Internet. Our platform is engineered to leverage the capabilities of the modern internet, promoting programmability and supporting agile software development. Fastly proudly serves a diverse clientele, including renowned companies such as Vimeo, Pinterest, The New York Times, and GitHub.

Join us in our mission to create a more trustworthy Internet.

Lead Solutions Engineer

Fastly is seeking an enthusiastic and inquisitive Solutions Engineer to play a pivotal role in supporting our sales team. We are assembling a group skilled in pinpointing customer challenges, crafting innovative solutions utilizing Fastly's comprehensive suite of services, articulating the advantages of our offerings, and addressing any technical concerns. The ideal candidate will possess a strong aptitude for developing a technical sales approach and collaborating effectively with Sales, Product Management, Product Marketing, and Engineering teams.

Key Responsibilities:

  • Analyze customer requirements and assist in formulating a technical sales strategy.
  • Conduct product demonstrations through virtual meetings.
  • Offer pre-sales assistance to clients in configuring services and solutions.
  • Engage in product, sales, and role-specific training to maintain effectiveness.
  • Contribute to timely and effective responses to RFPs.
  • Provide both pre and post-sales support to Account Executives and Account Managers.
  • Facilitate the development and support of customer Proofs of Concept (POCs) across Fastly's entire product range.
  • Collaborate closely with Sales Leadership to establish guidelines for deal support and assist in technical training for junior Account Executives.

Qualifications:

  • 5+ years of experience or proven exceptional performance in a Solutions Engineer role.
  • Experience in relevant industries is preferred.
  • Proficiency in cloud and web technologies is essential.
  • Customer-facing experience is a must.
  • Experience delivering demonstrations to both technical and business-oriented audiences.
  • Familiarity with networking/security systems/protocols and Linux systems is crucial.
  • Knowledge of video streaming and W3 technologies is advantageous.
  • Excellent written communication skills are necessary.
  • A mindset that is open, curious, and receptive to new ideas and methodologies.
  • Ability to effectively mentor and educate junior Account Executives.
  • A Bachelor's degree in Engineering, Computer Science, MIS, or a related field is preferred.

Preferred Experience:

  • Extensive experience with major CDN/Edge Computing platforms and/or WAF, RASP, and Bot Management solutions.
  • Ability to code or learn web scripting with knowledge of programming languages (e.g., Varnish / VCL / JavaScript / Rust / Go) is a plus.
  • Experience in a leadership or mentoring capacity is desirable.

Work Hours:

  • This position requires availability during core business hours.

Work Location & Travel:

This role necessitates a presence in the office for a minimum of three days each week. Travel may be required as per the demands of the role.

Compensation:

The estimated range for On-Target Earnings for this position is between $164,050 and $205,070, which includes a combination of base salary and sales compensation. The standard pay structure for this role typically follows a 75/25 split between base pay and variable target.

Benefits:

Fastly is committed to fostering a positive work environment and values the well-being of our employees. We offer a comprehensive benefits package that includes medical, dental, and vision insurance, mental health support, a non-accrual vacation policy, and up to 18 days of accrued paid sick leave. Additionally, we provide a 401(k) plan with company matching and an Employee Stock Purchase Program.

Why Choose Fastly?

  • Impactful Work: Fastly is a small company with a significant influence. Our clients have vast user bases, and we support numerous open-source projects and initiatives.
  • Distributed Teams: While our headquarters is in San Francisco, we have a global presence with employees in various locations.
  • Diversity and Inclusion: We prioritize maintaining an inclusive and diverse workforce where all employees can thrive.
  • Passion for People: Our team is composed of individuals with diverse interests and backgrounds, and we celebrate the unique qualities each person brings.

We are always on the lookout for talented, humble, and innovative individuals to join our team.

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