AVP, Customer Identity Program Manager

4 weeks ago


Salt Lake, Utah, United States Travelers Full time
About the Role

We are seeking a highly skilled AVP, Customer Identity to lead our Customer Identity and Access Management (CIAM) space. This role will drive strategy for the program, lead agile scrum teams, and manage security tools and practices that protect our customers' information.

Key Responsibilities
  • Drive the long-term strategy for customer registration, login, and profile management experiences.
  • Define and drive the CIAM roadmap for the company, defining the future of CIAM experiences.
  • Own the securing of external IDs, deploying various technologies including Multi-Factor Authentication (MFA), bot detection and prevention, and passwordless experiences.
  • Lead Agile program planning for multiple scrum teams as circle/train lead in a modified Agile SAFE structure.
  • Collaborate and navigate with stakeholders and leaders across divisions to drive CIAM objectives.
Requirements
  • Eight years of relevant experience with Cybersecurity tools, processes, and practices.
  • Five years experience with Identity and Access Management tools, processes, and practices.
  • Six years of experience managing products, programs, and/or technical teams required.
  • Demonstrated focus on measured customer success outcomes.
  • Experience working with User Experience teams to deliver optimal customer experiences.
What We Offer
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.


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